Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
settings

919-934-1455 | 47 Last Cast Dr

CUSTOMER SERVICE

CUSTOMER SERVICE, Benson, NC

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

reviewicon

They are honest and an all around great group of guys. Any issues I have with my personal or work vehicles, they are more than happy to go out of their way to get me the help I need. Will never take my vehicles anywhere else.

reviewicon

This is the only place I take my car for everything from a simple oil change or inspection, to "my car is making a funny sound." Never have I felt pressured to do something unnecessary or like I'm being deceived. It's so nice to have somewhere to go with honest men of integrity working on my vehicle.

reviewicon

They are awesome. I have no car experience and they have had multiple opps to take me for all that I'm worth. Mr. Donnie and Mr. Keith do the job and do it right. They do the job right for a really good price, too. I recommend them to anyone!

reviewicon

I took my van here today at the recommendation of a someone else and I'm so glad I did. I was in and out within an hour. They are very honest and trustworthy mechanics.

reviewicon

Crossroads Automotive is wonderful! Always there to help and so trustworthy! Been a customer for years. Thank you so much!

reviewicon

Very knowledgeable, will explain everything in detail, never had a bad experience there, would highly recommend them.

reviewicon

This is a great place to take your car for most everything. I highly recommend this place!

reviewicon

Donnie, Ed, and crew are stand-up guys who know their craft. They are HONEST, dependable, and their expertise is unmatched. I recommend them to anyone looking to have their vehicle repaired or serviced.

reviewicon

If you are between Benson, Four Oaks, or the Clayton area this is a great auto mechanic shop to go to. Clean, reliable, friendly, dependable, great mechanics, clean and honest. Ask for Donnie. You won't be disappointed.

reviewicon

Good, honest, and dependable people. The staff is very knowledgeable and trustworthy. If your vehicle needs any work, give them a call.

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • NAPA
  • NFIB (National Federation of Independent Business)
  • GR Motor Company
  • Car Care Aware
  • Call Us For Service: 919-934-1455